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At TRUE Locates Ltd. we are committed to the accuracy, confidentiality, and security of your personal information (“Personal Information”). Our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. It is based upon the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.


We are responsible for maintaining and protecting the Personal Information you provide us with through this website. We have designated individuals responsible for compliance with our privacy policy.


We collect, use and disclose Personal Information to provide you with the service you have requested and to offer you additional services you may be interested in. The purposes for which information is collected may be clear, and consent may be implied, such as your name, address and project details.


Providing us with your Personal Information is always your choice. Your decision not to provide certain information may limit our ability to provide you with our services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.


The Personal Information we collect from you will be limited to details necessary for our purposes. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.


Your Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.


We will only use or disclose your Personal Information for the purpose it was collected unless you have otherwise consented, or when it is required or permitted by law. Your Personal Information will be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. Personal Information such as your name, address, email address and phone number may be shared with third parties such as Trades, and Suppliers for the purpose of conducting design work on your project(s).


We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.


At any time we can communicate with you directly about our policies and practices with respect to the management of your Personal Information.


Upon request, we can inform you of the use and disclosure of your Personal Information. You may verify the accuracy and completeness of your Personal Information, and may request amendments, if appropriate. Under certain circumstances permitted by law, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

You may direct any questions or inquiries with respect to our privacy policy or our practices through our Connect Page.


A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience. Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Our website may contain links to third party sites not relevant to this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. We suggest you examine the privacy statements of other sites to learn how your information may be collected, used, shared and disclosed.